FAQ

We believe that an electric car is more than just a means of transportation from point A to point B. It is a revolutionary device that acts as a power-bank, capable of storing the abundant energy available to us. It balances the grid, cuts costs, and promotes eco-friendly charging during off-peak times or when renewables are abundant. [Link to white paper]

Yes! We believe that eMSP is the king of smart charging. It can contribute to the optimisation of energy usage. We started working on technology that would allow EV drivers to plan their charing operations during off-peak, allowing them to reduce costs and to contribute balancing the grid.

Yes! EV routing feature can be added to Deftpower white label app upon request.

Yes! Our platform integrates home reimbursement solutions.

Yes! We developed a dedicated portal for B2B fleet managers to manage fleets independently, with access to guides and a knowledge base for easy support.

Yes! We have extensive experience migrating both B2B and B2C clients. We follow best practices and support data transfer via API or electronic formats.

Yes! A pre-launch training workshop that is going to be conducted by Deftpower Team, as well as a launch-day dedicated support are included in all our packages. Further customised support could be provided on request.

Yes! You’ll get assigned an On onboarding Manager that will guide you through every step of the process, from the setup to the go-live. they will also cover an ad hoc support during 4 weeks for Beta testing phase

The onboarding takes 6-8 weeks after the signature of contract (depending on the reactivity of the client)

Yes! Through the same protocol, you have the possibility to monitor suspicious activities and engage with the suspected users.

Absolutely! You have the full possibility to activate/deactivate the fraud detection protocol, generalize it over or clients or make it specific to some group of clients.

Intentional and unintentional fraud happen in EV charging. Deftpower established a framework that would allow eMSPs to assess the risk and most effective tools for fraud prevention.

Our platform is GDPR and ISO270001 compliant. Also, as a client, you have full ownership of the data of your consumers.

With Yes! our platform can easily be integrated, through API, to your CRM, ERP or invoicing systems, according to your specifications.

With the help renewed financial consulting firm; Deftpower established different solutions for VAT handling abroad. Don’t hesitate to reach out to our Sales Team to know more.

Deftpower handles CDR validation using 18 criteria, reducing errors from 85% to 99.8% making . We also validate CPO invoices and dispute errors on your behalf.

Both! Deftpower negotiated the most competitive CPO prices, but we also give you the possibility of bringing your own CPO tariffs.

Yes! With various margin formulas, you can automate tariff management without compromising your business model.

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